To Our Customers
We are following along with the current COVID-19 Situation. In an effort to help slow the spread of the virus we have taken extra steps to ensure our facilities are clean and sanitized for our employees multiple times a day, as well as adding telecommuting options as needed. We will continue to follow the rules and guidelines set out from local, state and federal organizations and take a day by day approach to our operations.
Currently at this time we are business as usual and will continue to be shipping out customer orders and providing customer service. As we continue to monitor this situation, if the time comes where we have severe carrier disruptions or are required to halt operations, do note we will not ship packages and our customer service will be delayed in responding to your questions or concerns. We will take care of you as soon as the situation will allow.
Back-orders can also be affected by the ongoing COVID-19 crisis due to acquiring materials to complete these orders, if this is the case we will contact you!
We would like to thank you in advance for being patient and we hope that all of our customers stay healthy and safe!!
Contact us if there are any questions or concerns! Get a quick response by emailing us firstname.lastname@example.org or call us at 417-717-4316
!!SHIPPING AND DELIVERY!!
ATTENTION CUSTOMERS: WHILE WE CONTINUE TO FULFILL AND SHIP ORDERS, WE HAVE ZERO CONTROL ONCE THEY LEAVE OUR SHOP. THIS BEING SAID THE USPS, FEDEX AND UPS ARE NOT GUARANTEEING DELIVERY TIME FRAMES DURING THE PANDEMIC WITH THE EXCEPTION OF SOME OVERNIGHT DELIVERY SERVICES.
IF YOU ARE AN INTERNATIONAL CUSTOMER TAKE NOTE THAT YOUR ORDERS COULD TAKE UP TO BUT NOT LIMITED TO 8+ WEEKS TO RECEIVE, THERE ARE SEVERAL COUNTRIES THAT ARE STILL UNABLE TO ACCEPT INCOMING PARCELS AND HAVE ENACTED Force majeure, PLEASE CHECK WITH YOUR LOCAL POST OFFICES TO GET UPDATES ON THE SERVICES THEY ARE CURRENTLY OFFERING.
FIND PAST UPDATES BELOW(ALL INFORMATION IS STILL ACCURATE AND RELEVANT):
UPDATE 3/20/20: Please note, do expect delays in deliveries as states and cities across the country are implementing stay at home or shelter in place policies. We are currently still able to ship customer packages but have zero control once they have left our facility as to delivery times!
UPDATE 4/2/20: We continue to be able to serve our customers and ship packages in a timely manner and most deliveries are being made on time. We continue to follow strict cleaning practices as well as social distancing as set out by our local, state and the federal government. We will update if any changes to our operations may be needed!
UPDATE 4/7/20: Our Back Orders have moved out to 7 Business Days at this time. We thank you in advance for your patience.
UPDATE 4/29/20: As the COVID-19 continues to effect countries across the world, we are trying to continue to provide our customers with timely shipping of their orders, however we have zero control on delivery time frames once they leave our shop. With that being said if you live in a country where Post Offices have closed or are not accepting incoming packages or have severe carrier disruptions, we will cancel and refund these orders as they come in until delivery in these areas have resumed somewhat of their normal delivery timelines. Thank you for your understanding during these different times we find ourselves in.
If you would like additional information on how to keep you and your family safe, visit the CDC website at https://www.cdc.gov/coronavirus/2019-nCoV/summary.html